Welcome to East Pets LLC

At East Pets LLC, we focus on providing practical pet products for dogs and cats through our official online store.

Based in New York City, United States, we serve customers across the United States with a selection of pet essentials for feeding, play, travel, and everyday routines.

Our goal is to provide customers with clear product information, straightforward store policies, and reliable customer support so they can make informed purchasing decisions.

Official Online Store

East Pets LLC operates its official online store where customers can browse available pet products, review product information, place orders, and access important store policies.

Official Online Store: https://eastpetsllc.com

Customers should use the official online store and the contact information published on this website when purchasing products or contacting East Pets LLC.

Who We Are

East Pets LLC is an independent pet retailer based in New York City, United States.

Customers can shop selected pet products through our official online store and have qualifying orders delivered within the United States.

We aim to provide a straightforward shopping experience with clear information about products, pricing, shipping, returns, payments, and customer support.

What We Offer

Our current product selection is organized into the following main categories:

• Dog Essentials
• Cat Essentials
• Feeding & Bowls
• Interactive Toys
• Travel Essentials

Our product selection may change as new items are added, updated, restocked, or discontinued.

Our Product Categories

We organize our products by everyday pet needs so customers can browse the store more easily.

Dog Essentials

Our Dog Essentials collection includes selected products for feeding, interactive play, travel, and everyday dog routines.

Before ordering, customers should review the individual product page to confirm whether a product is suitable for their dog.

Cat Essentials

Our Cat Essentials collection includes selected products for feeding, interactive play, and other everyday cat routines.

Customers should review product specifications, intended use, and safety information before purchase.

Feeding & Bowls

Our Feeding & Bowls collection may include:

• Pet bowls
• Slow feeders
• Elevated feeding products
• Automatic feeding products
• Portable feeding products
• Other feeding accessories

Product availability may vary over time.

Interactive Toys

Our Interactive Toys collection includes selected products for dogs and cats intended for different styles of everyday play and interaction.

Different pets may interact with toys differently, so customers should review the product description and supervise pets when appropriate.

Travel Essentials

Our Travel Essentials collection focuses on portable pet products that may be useful during walks, trips, outdoor routines, and time away from home.

As our product range grows, additional travel-related products may be added.

Our Approach to Pet Products

We aim to keep our product selection focused on practical everyday use.

When products are added to our store, we aim to provide relevant information such as:

• Product type
• Intended use
• Suitable pet type
• Material
• Color
• Design
• Features
• Care information
• Safety information
• Product dimensions or weight where applicable

This helps customers review important details before making a purchase.

Designed Around Everyday Pet Routines

Pet products are used in many different parts of daily life.

Our store is organized around common routines such as:

• Feeding
• Hydration
• Interactive play
• Indoor use
• Outdoor use
• Travel
• Daily pet care

This structure helps customers browse products based on how they plan to use them.

For Dogs

Our dog-related products may include feeding products, interactive toys, portable products, and other everyday essentials.

Before ordering, customers should review the individual product page to confirm whether the product is suitable for their dog.

For Cats

Our cat-related selection may include feeding products, interactive toys, slow-feeding products, and other everyday accessories.

Customers should review product specifications, intended use, and safety information before purchase.

Feeding Made Easier to Browse

Feeding products represent an important part of our current selection.

Depending on availability, customers may find:

• Stainless steel bowls
• Elevated bowls
• Slow feeder bowls
• Automatic feeding products
• Interactive feeding products
• Portable travel bowls

We aim to present these products with clear product information so customers can compare different options.

Interactive Play

Our Interactive Toys category includes products intended to add variety to everyday play.

Different pets may interact with toys differently, so customers should always review the product description and supervise pets when appropriate.

Travel and Outdoor Routines

Our Travel Essentials category is intended for products that may be useful away from home.

This may include portable feeding products and other travel-friendly pet essentials.

As our product range grows, additional travel-related products may be added.

A Clear Shopping Experience

We believe customers should be able to understand important information before placing an order.

Our website aims to make the following information easy to find:

• Product details
• Product pricing
• Shipping charges
• Estimated delivery times
• Return conditions
• Refund information
• Payment information
• Contact details
• Customer support hours

Clear Product Information

We aim to provide accurate product descriptions, images, specifications, and other relevant information.

Minor differences in color or appearance may occur because of:

• Screen settings
• Lighting
• Photography
• Manufacturing variation

Customers should review the complete product page before purchasing.

Product Availability

Product availability may change over time.

Products may be:

• Added
• Updated
• Temporarily unavailable
• Restocked
• Discontinued

A product shown on the website may not always remain available.

Pricing Transparency

Product prices are displayed in United States Dollars (USD $) unless otherwise stated.

Applicable shipping charges and taxes, where required, are shown during checkout before the order is completed.

We aim to keep pricing information clear and visible throughout the shopping process.

Shipping Within the United States

East Pets LLC currently ships to addresses within the United States.

Our current standard shipping information includes:

• Processing Time: 1–2 business days
• Transit Time: 3–4 business days
• Estimated Total Delivery: 4–6 business days
• Order Cut-Off: 6:00 PM Eastern Time (ET)
• Free Standard Shipping: Orders over $100 USD
• Standard Shipping: $15 on orders of $100 USD or less

Customers should review our Shipping Policy for complete information.

Order Tracking

Customers may receive tracking information after their order has been dispatched.

Our Track Your Order page can also be used to review available shipment information.

Carrier tracking information may take time to update after dispatch.

Returns

Eligible products may be returned within 30 days of delivery, subject to the conditions in our Returns & Refund Policy.

Return eligibility may depend on the product condition, reason for return, and other policy requirements.

Customers should review the complete Returns & Refund Policy before returning an item.

Refunds

Approved refunds are generally processed within 12 business days after the returned item has been received and inspected.

Refunds are normally returned to the original payment method.

Banks, card issuers, or payment providers may require additional time to make refunded funds available.

Payments

All prices on our website are displayed in United States Dollars (USD $) unless otherwise stated.

Available payment methods are displayed during checkout.

Payments are processed through the payment services available on our website.

Customers should review our Payment Policy for full payment and refund information.

Secure Shopping Practices

Customers should enter payment information only through our website checkout.

East Pets LLC does not require customers to send full card details by email, phone, or contact form.

If you receive suspicious communication claiming to represent East Pets LLC, contact us using the official contact information shown on our website.

Customer Support

If you have questions about a product, order, delivery, return, refund, payment, or tracking information, you can contact our customer support team.

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

How We Handle Customer Questions

When contacting us about an order, providing the following information may help us review your request:

• Your name
• Order number
• Email used for the order
• Brief description of your question or issue
• Relevant photographs where applicable

Customers should not send full payment card information through email or contact forms.

Our Commitment to Clear Information

We aim to keep important store information consistent across:

• Product pages
• Checkout
• Shipping information
• Returns and refunds
• Payment information
• FAQ
• Terms of Service
• Customer support pages

If information changes, we may update the relevant page or policy.

Our Store Values

Our approach is centered around:

Clarity
Providing understandable product and policy information.

Practicality
Organizing products around everyday pet routines.

Consistency
Keeping shipping, returns, payment, and support information aligned across the website.

Accessibility
Making important store information easy for customers to find before ordering.

Why Shop by Category?

Different customers may be looking for different types of pet products.

Our category structure makes it easier to browse by:

• Pet type
• Feeding needs
• Playtime
• Travel
• Everyday use

This helps customers move directly to the type of product they are interested in.

Growing Our Selection

Our current product range is focused on selected pet essentials, but our collection may expand over time.

As new products are added, they will be organized into the most relevant categories so customers can continue to browse the store easily.

Before You Place an Order

Before purchasing, we recommend reviewing:

• Product description
• Product suitability
• Product specifications
• Price
• Shipping information
• Return conditions
• Safety information where applicable

This helps ensure the selected product is appropriate for your intended use.

Business Information

East Pets LLC
1193 1st Ave
New York, NY 10065
United States

Email: support@eastpetsllc.com
Phone: +1 646-360-2547

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Contact East Pets LLC

If you have questions about our store, products, policies, or an existing order, please contact us through our official Contact Us page or using the contact details above.

We aim to provide customers with the information they need to shop and manage their orders through the official East Pets LLC online store.