Payment Policy

At East Pets LLC, we aim to provide a clear and secure payment experience for customers shopping through our online store.

This Payment Policy explains how payments are processed, which payment methods may be available, how charges appear, and how refunds are handled.

1. Accepted Currency

All prices on the East Pets LLC website are displayed in United States Dollars (USD $) unless otherwise stated.

Any applicable taxes, shipping fees, or other charges will be shown during checkout before the order is completed.

2. Accepted Payment Methods

East Pets LLC may accept payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Google Pay
  • Amazon Pay

Available payment methods may vary depending on your device, checkout configuration, payment provider, or other technical factors.

The payment options displayed at checkout are the currently available methods for your order.

3. Payment Authorization

Payment is generally required at the time an order is placed.

When you submit an order, your payment method may be authorized or charged through the payment service available at checkout.

An order may not be processed if:

  • Payment authorization fails.
  • Payment information is incomplete or incorrect.
  • The transaction is declined by the card issuer or payment provider.
  • We reasonably suspect unauthorized or fraudulent activity.

If you experience a payment issue, please contact your payment provider or East Pets LLC customer support.

4. Payment Security

Payments are processed using third-party payment services available through our checkout.

East Pets LLC does not require customers to send full card details by email, phone, or contact form.

Customers should enter payment information only through the secure checkout process provided on our website.

5. Order Confirmation

After a successful order is placed, customers may receive an order confirmation at the email address provided during checkout.

Please review your order information carefully.

If you notice an error in your billing, shipping, or order information, contact us as soon as possible.

6. Taxes

Applicable sales taxes, where required, may be calculated and displayed during checkout based on the order and delivery location.

Customers will be able to review applicable charges before completing payment.

7. Shipping Charges

Current shipping charges are described in our Shipping Policy.

East Pets LLC currently offers:

  • Free Standard Shipping on U.S. orders over $100 USD
  • $15 standard shipping on qualifying U.S. orders below $100 USD

Shipping charges, where applicable, will be displayed during checkout.

8. Refunds

Approved refunds are generally processed within 12 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method used for the order unless otherwise required by applicable law.

After East Pets LLC processes a refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

Processing times outside our control may vary between financial institutions.

9. Cancelled Orders

If an eligible paid order is cancelled before fulfillment, any applicable refund will be issued to the original payment method.

Cancellation requests are subject to the conditions described in our Shipping Policy and other applicable store policies.

If an order has already been processed or dispatched, cancellation may no longer be possible and the order may need to be handled through our Returns & Refund Policy after delivery.

10. Failed or Declined Payments

A transaction may be declined for reasons including:

  • Incorrect card or billing information
  • Insufficient funds
  • Card issuer restrictions
  • Security verification
  • Expired payment details
  • Payment provider limitations

East Pets LLC does not control approval decisions made by banks, card issuers, or payment providers.

If your payment is declined, please contact your payment provider for further information.

11. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us with:

  • Your name
  • Order number
  • Email address used for the order
  • Description of the payment issue

Do not include full card numbers or other sensitive payment credentials in your message.

We will review the order information and provide assistance where appropriate.

12. Returns and Refund Eligibility

A payment refund does not automatically mean an item qualifies for return.

Return eligibility is determined according to our Returns & Refund Policy.

Customers should review the Returns & Refund Policy before returning an item.

13. Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, we encourage you to contact East Pets LLC first so we can review the issue.

Nothing in this policy limits any rights you may have through your bank, card issuer, payment provider, or applicable consumer protection law.

14. Payment Information Accuracy

Customers are responsible for providing accurate billing and payment information during checkout.

Incorrect information may cause payment failure, processing delays, or order cancellation.

15. Changes to This Payment Policy

East Pets LLC may update this Payment Policy from time to time to reflect changes in:

  • Payment methods
  • Checkout services
  • Business practices
  • Legal requirements
  • Store policies

The updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions about payments, billing, charges, or refunds, please contact:

East Pets LLC
1193 1st Ave
New York, NY 10065
United States

Email: support@eastpetsllc.com
Phone: +1 646-360-2547
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)