Terms of service
Welcome to East Pets LLC. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, features, and related services.
Throughout these Terms, “East Pets LLC,” “we,” “us,” and “our” refer to East Pets LLC. “You” and “your” refer to any visitor, customer, or user of our website.
By accessing our website, browsing our products, creating an order, or purchasing from us, you agree to these Terms and to any policies referenced on our website. If you do not agree with these Terms, please do not use our website or services.
1. About East Pets LLC
East Pets LLC operates this ecommerce website to offer pet-related products to customers in the United States.
Our business information is:
Business Name: East Pets LLC
Business Address: 1193 1st Ave, New York, NY 10065, United States
Email: support@eastpetsllc.com
Phone: +1 646-360-2547
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
We may use third-party technology, hosting, payment processing, shipping, analytics, and other service providers to operate our online store and provide our services.
2. Eligibility and Website Use
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You may not use our website to engage in fraud, interfere with website security, introduce malicious software, misuse another person’s information, attempt unauthorized access to our systems, or violate any applicable law or regulation.
We reserve the right to restrict or terminate access to the website where misuse, fraud, security concerns, or violations of these Terms are reasonably suspected.
3. Product Information
We aim to provide clear and accurate product information, including descriptions, images, specifications, materials, colors, dimensions, suitability, pricing, and availability where applicable.
Minor differences in product appearance may occur because of screen settings, lighting, manufacturing variations, or product updates.
Product availability may change without notice.
We may correct typographical errors, inaccurate information, or omissions on product pages when identified.
4. Prices and Currency
All prices displayed on our website are listed in United States Dollars (USD $) unless otherwise stated.
Applicable taxes and shipping charges, where required, will be shown during checkout before an order is completed.
We may update product prices from time to time. A price change will not normally affect an order that has already been successfully placed and confirmed, except where an obvious pricing or technical error has occurred.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
After an order is placed, we may review the order for payment authorization, product availability, billing information, shipping information, or fraud prevention purposes.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Payment cannot be authorized or verified.
- Incorrect pricing or product information is displayed because of a technical or administrative error.
- Shipping information is incomplete or invalid.
- We reasonably suspect unauthorized, fraudulent, or abusive activity.
If we cancel a paid order, any applicable refund will be issued to the original payment method in accordance with our policies.
6. Order Information
Customers are responsible for providing accurate and complete information when placing an order, including their name, email address, billing information, shipping address, and contact information.
Incorrect or incomplete information may result in processing delays, delivery issues, or cancellation.
If you need to update your order information, please contact us as soon as possible. Changes cannot be guaranteed after an order has entered processing or dispatch.
7. Payments
Full payment is generally required at the time an order is placed.
Payments are processed through the payment methods made available during checkout. Available payment methods may vary depending on checkout configuration, device, or payment provider.
Customers are responsible for providing valid and accurate billing and payment information.
Additional information regarding payment processing and refunds is available in our Payment Policy.
8. Shipping and Delivery
East Pets LLC currently ships to addresses within the United States.
Our current order cut-off time is 6:00 PM Eastern Time (ET).
Orders are generally processed within 1–2 business days, and estimated transit time is 3–4 business days, resulting in an estimated total delivery time of 4–6 business days.
Free standard shipping is available on qualifying U.S. orders over $100 USD. Current shipping charges and conditions are described in our Shipping Policy.
Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, incorrect delivery information, or circumstances outside our reasonable control.
Please review our Shipping Policy for complete information.
9. Order Cancellations
Orders may be eligible for cancellation within the period stated in our Shipping Policy.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
If an order can no longer be cancelled, you may be able to request a return after delivery in accordance with our Returns & Refund Policy.
10. Returns and Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Returns & Refund Policy.
Returned items generally must be unused, in their original condition, and include applicable original packaging, tags, and accessories.
Certain used, damaged, altered, or otherwise ineligible products may not qualify for return.
Approved refunds are returned to the original payment method in accordance with our Returns & Refund Policy and Payment Policy.
Please review those policies before requesting a return.
11. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or with missing items, contact us as soon as possible and provide your order number, a description of the issue, and photographs where applicable.
We will review the information provided and advise you of the available next steps under our applicable policies.
12. Product Availability
Products may be added, updated, temporarily unavailable, or discontinued at any time.
Adding a product to your cart does not guarantee availability until an order has been successfully processed.
If a purchased product becomes unavailable, we may contact you and, where appropriate, cancel the affected item or order and issue a refund.
13. Promotions and Offers
Promotions, discount codes, free-shipping offers, or other special offers may be subject to additional eligibility requirements, time limits, minimum purchase amounts, exclusions, or other stated conditions.
Promotional offers have no cash value unless expressly required by applicable law.
We may correct or withdraw a promotion affected by an obvious technical or administrative error.
14. Intellectual Property
Unless otherwise stated, the website content owned by East Pets LLC, including branding, logos, graphics, website design elements, product presentation, written content, and other original material, is protected by applicable intellectual property laws.
You may use our website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, sell, exploit, or commercially use our protected website content without authorization, except where permitted by law.
Third-party trademarks, payment marks, service marks, and other intellectual property remain the property of their respective owners.
15. Reviews, Feedback, and User Content
If you submit a review, comment, photograph, feedback, or other content to us, you are responsible for ensuring that the content is lawful and that you have the right to provide it.
You must not submit content that is fraudulent, misleading, unlawful, abusive, defamatory, infringing, malicious, or contains another person’s confidential information without authorization.
We may moderate or remove user-submitted content where reasonably necessary.
16. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media services, or external websites.
Third-party services operate under their own terms and privacy practices.
East Pets LLC is not responsible for the independent content, availability, or practices of third-party websites that we do not control, except to the extent required by applicable law.
17. Privacy
Our collection and handling of personal information is governed by our Privacy Policy.
By using the website, you acknowledge that certain information may be processed as necessary to provide website functionality, process orders, deliver products, provide customer support, and comply with applicable legal obligations.
18. Website Availability
We aim to keep our website available and functioning correctly, but uninterrupted access cannot be guaranteed.
From time to time, access may be affected by maintenance, updates, hosting issues, technical problems, security measures, third-party outages, or circumstances outside our reasonable control.
We may modify or discontinue website features when reasonably necessary.
19. Disclaimer
We aim to provide accurate website and product information. However, to the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded under applicable consumer protection law.
Product-specific safety, care, and usage instructions should always be followed.
20. Limitation of Liability
To the maximum extent permitted by applicable law, East Pets LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be limited.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.
Your statutory consumer rights remain unaffected.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
This provision does not limit any rights or remedies that cannot legally be limited.
22. Termination
We may suspend or terminate access to our website or services where reasonably necessary because of fraud, unlawful conduct, security risks, misuse of the website, or a material violation of these Terms.
Terms that by their nature should continue after termination will remain effective where legally applicable.
23. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
24. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean we have permanently waived our right to enforce that provision later.
25. Governing Law
These Terms are governed by the laws applicable in the State of New York, United States, without limiting any mandatory consumer rights that may apply to you under applicable law.
Any dispute will be handled in accordance with applicable law and jurisdictional requirements.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, policies, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated Last Updated date.
Your continued use of the website after an update means the revised Terms will apply to future use, subject to applicable law.
27. Related Policies
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Payment Policy
Returns & Refund Policy
If a specific transaction issue is addressed in one of those policies, the applicable policy should be reviewed together with these Terms.
28. Contact Information
If you have questions regarding these Terms of Service, please contact:
East Pets LLC
1193 1st Ave
New York, NY 10065
United States
Email: support@eastpetsllc.com
Phone: +1 646-360-2547
Customer Service: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)